If you encounter a problem which is not covered by the FAQ below, report the problem to the MetaTexis support via the menu function MetaTexis | Tools | Send message to MetaTexis support or by sending an email to the address support@metatexis.com.
If you are not sure whether you have installed the latest version, please install the latest version of MetaTexis available at www.metatexis.com, or, if you have an internet connection, click the menu command MetaTexis | Tools | Check for program update.
Please make sure that you have followed the installation instructions in the manual: see Installation.